- 24h / 24h
- Track by ticket
- Escalation process
- SLA (Service Level Agreement)
- Guarantee management
- Remote technical assistance
- On-site repair service
- Advance exchange service
The CTIAI support center offers a single point of contact for the support of the various solutions we offer.
We have an extensive network of warehouses, IT and infrastructure technicians across Canada and the United States. This allows us to respond to your service calls in less than 24 hours for 96% of the inhabited territory. We will work with you to set up your personalized support process that will meet your operational needs.
All the solutions we deliver include telephone support offered by the CTIAI support center.